Privacy policy

Last updated: 4 September 2026

Evoren Health ("Evoren Health", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, create an account, purchase a product or service, use our digital tools, submit an assessment or questionnaire, participate in coaching, communicate with us or otherwise interact with Evoren Health (collectively, the "Services").

Evoren Health operates this website and online store using Shopify, which enables us to provide our ecommerce Services.

Please read this Privacy Policy carefully.

By accessing or using our Services, you acknowledge that you have been provided with this Privacy Policy and understand how your information may be handled as described below.

Where applicable law requires your consent for a particular use of personal information, including certain processing of health-related information, we will request that consent separately.

Nothing in this Privacy Policy excludes, restricts or limits any privacy or data-protection right that cannot lawfully be excluded.

1. WHO WE ARE

Evoren Health is responsible for determining how and why personal information described in this Privacy Policy is processed, except where another organisation acts independently as a controller of information it receives.

For purposes of applicable UK data-protection legislation, Evoren Health is the data controller of personal information for which we determine the purposes and means of processing.

Evoren Health

167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

Email: support@evoren.health

Telephone: +44 333 050 4774

2. PERSONAL INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with Evoren Health and which products or services you use.

We may collect the following categories of personal information.

Contact information

This may include:

  • your name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address; and

  • other contact details you provide to us.

Account information

This may include:

  • account username;

  • password or authentication information;

  • account preferences;

  • settings; and

  • information associated with your Evoren Health account.

Transaction and purchase information

This may include:

  • products or services purchased;

  • order history;

  • payment status;

  • refunds;

  • cancellations;

  • products viewed;

  • products added to your basket;

  • programme or coaching information; and

  • communications relating to purchases.

Payment information is generally processed by Shopify and/or our payment providers.

Evoren Health does not ordinarily receive or store your complete payment card number.

Communications

We may collect information you provide when communicating with us through:

  • email;

  • customer-support requests;

  • contact forms;

  • assessments;

  • questionnaires;

  • appointment bookings;

  • coaching sessions;

  • feedback forms; and

  • other communication channels we make available.

Technical and usage information

When you use our website, certain information may be collected automatically.

This may include:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • cookie identifiers;

  • approximate location derived from your IP address;

  • pages visited;

  • referring website or source;

  • dates and times of interactions;

  • products viewed;

  • website interactions; and

  • information about how you use our Services.

3. HEALTH, NUTRITION AND OTHER SENSITIVE INFORMATION

Because Evoren Health provides nutrition education and coaching for people who use, are considering using, or have previously used GLP-1 medications, you may choose to provide information relating to your health.

Depending on the service you use, this may include information concerning:

  • whether you currently use a GLP-1 medication;

  • which medication you use;

  • medication history that you choose to disclose;

  • whether you use GLP-1 medication for weight management, diabetes or another reason;

  • your GLP-1 journey;

  • appetite;

  • nutrition;

  • eating habits;

  • dietary preferences;

  • allergies or intolerances;

  • symptoms or side effects you report;

  • weight;

  • body-composition information;

  • weight history;

  • nutrition goals;

  • protein intake;

  • hydration;

  • fibre intake;

  • movement or exercise;

  • lifestyle;

  • medical conditions you voluntarily disclose;

  • diabetes or metabolic-health information you voluntarily disclose;

  • information about previous health experiences;

  • information submitted through an assessment or coaching questionnaire; and

  • other health-related information you voluntarily provide during coaching or communications with us.

This type of information may constitute health information, sensitive information or special-category personal data under applicable privacy legislation.

Health information receives additional legal protection in many jurisdictions.

4. WHY WE COLLECT HEALTH AND NUTRITION INFORMATION

Where applicable, we collect health and nutrition information only where reasonably necessary to provide or administer a service you have requested.

We may use this information to:

  • review an assessment you submit;

  • understand your nutrition circumstances;

  • provide nutrition education;

  • provide nutrition coaching;

  • personalise coaching recommendations;

  • prepare or adapt nutrition plans;

  • establish appropriate nutrition targets;

  • prepare meal-planning recommendations;

  • understand dietary preferences or restrictions;

  • support discussions during coaching sessions;

  • respond to information or concerns you raise;

  • maintain appropriate records of coaching provided to you;

  • administer the programme or service you purchased; and

  • comply with applicable legal or professional obligations.

We aim to collect only information reasonably necessary for these purposes.

5. CONSENT FOR HEALTH INFORMATION

Where applicable law requires consent or explicit consent before we collect or process health-related information, we will request that consent.

Where we rely on explicit consent, you may be asked to actively confirm a statement such as:

"I explicitly consent to Evoren Health collecting and processing the health and nutrition information I provide for the purpose of assessing my needs and providing the nutrition coaching or service I have requested. I understand that Evoren Health provides nutrition education and coaching and does not provide medical diagnosis or treatment. I understand that I may withdraw my consent as explained in the Privacy Policy."

Consent to the processing of health information will not be inferred solely because you accepted our general Terms of Service.

Where consent is the basis on which we process information, you may withdraw that consent.

Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

If information is reasonably necessary to provide a personalised coaching service and you withdraw permission for us to process that information, we may no longer be able to provide some or all of that service.

Any cancellation or refund resulting from your decision to withdraw consent remains subject to our Refund, Return and Cancellation Policy and any statutory rights that apply.

6. EVOREN HEALTH DOES NOT PROVIDE MEDICAL CARE

Evoren Health provides nutrition education, information and coaching.

We do not use information you provide to:

  • diagnose a disease or medical condition;

  • prescribe medication;

  • recommend that you commence prescription medication;

  • recommend that you discontinue prescription medication;

  • change medication dosage;

  • provide medical treatment;

  • provide emergency medical care; or

  • replace your doctor, prescribing clinician or other appropriately qualified healthcare professional.

Information you provide to Evoren Health does not create a doctor-patient relationship or other medical-provider relationship.

If information you provide raises a matter that we believe should be discussed with a healthcare professional, we may recommend that you contact your prescribing clinician, doctor or another appropriately qualified healthcare professional.

7. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing products and services

This may include:

  • processing purchases;

  • fulfilling orders;

  • providing digital content;

  • providing access to digital tools;

  • providing nutrition coaching;

  • administering programmes;

  • managing appointments;

  • administering assessments;

  • personalising services you request;

  • maintaining your customer account;

  • responding to enquiries;

  • providing customer support;

  • processing refunds or cancellations;

  • communicating with you about your purchase; and

  • sending service-related communications.

Operating Evoren Health

We may use appropriate personal information to:

  • operate and maintain our website;

  • administer our business;

  • maintain records;

  • troubleshoot technical issues;

  • understand website performance;

  • improve website functionality;

  • develop or improve products and services;

  • protect our systems;

  • prevent fraud;

  • prevent misuse;

  • investigate suspected unlawful activity;

  • protect our legal rights; and

  • comply with legal obligations.

Analytics and service improvement

We may use information to understand how customers interact with Evoren Health and improve our products and Services.

Where practical and appropriate, we may use aggregated, anonymised or de-identified information for these purposes.

Marketing

Where permitted by applicable law, we may use your contact information and ordinary website-interaction information to communicate with you about:

  • Evoren Health products;

  • services;

  • educational content;

  • offers;

  • promotions; and

  • other information that may be relevant to you.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our marketing communications.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications relating to your purchases, account, appointments or coaching.

8. HEALTH INFORMATION AND MARKETING

We distinguish health information provided through assessments, coaching questionnaires and coaching communications from ordinary marketing information.

We do not use the health information you directly provide through assessments, questionnaires or private coaching communications for targeted advertising.

We do not sell health information you provide through assessments, questionnaires or coaching.

We do not intentionally disclose your assessment answers, coaching records, medication information, symptoms or other health information you directly provide to Meta, Google or other advertising networks for the purpose of targeted advertising.

We take reasonable steps to prevent sensitive health information submitted through private assessments, forms or coaching interactions from being included in advertising audiences or advertising-event data.

This does not prevent Evoren Health from advertising its products and services generally or using ordinary website-interaction information for advertising where permitted by applicable law and your cookie or privacy preferences.

9. LAWFUL BASES FOR PROCESSING

Where UK or European data-protection legislation applies, we must have a lawful basis for processing personal information.

The basis we rely upon depends on the purpose of the processing.

Contract

We may process personal information where necessary to take steps at your request before entering into a contract or to perform our contract with you.

This may include:

  • processing orders;

  • providing purchased digital content;

  • administering coaching;

  • managing appointments;

  • providing customer support; and

  • communicating with you about your purchase.

Consent

We may process information where you have provided valid consent for a specific purpose.

This may include certain:

  • marketing communications;

  • cookies;

  • tracking technologies; and

  • health-information processing.

Where processing is based on consent, you can withdraw that consent.

Legitimate interests

We may process information where reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

  • operating Evoren Health;

  • maintaining our website;

  • improving our Services;

  • preventing fraud;

  • maintaining security;

  • resolving disputes;

  • protecting our business;

  • administering customer relationships; and

  • understanding how customers use our Services.

Legal obligations

We may process personal information where necessary to comply with applicable:

  • laws;

  • regulations;

  • tax obligations;

  • accounting requirements;

  • court orders; or

  • other legal obligations.

10. SPECIAL-CATEGORY HEALTH DATA UNDER UK GDPR

Information concerning an individual's health is treated as special-category personal data under UK GDPR.

Where we process information that constitutes special-category data, we will identify both:

  1. an appropriate lawful basis under Article 6 of UK GDPR; and

  2. an appropriate condition under Article 9 of UK GDPR.

Where appropriate, Evoren Health may rely on your explicit consent under Article 9(2)(a) for processing health information that you voluntarily provide in connection with an assessment, questionnaire or personalised nutrition coaching service.

Explicit consent means that you expressly agree to the relevant processing. We will not rely solely on general acceptance of our Terms of Service as evidence of explicit consent to process health information where separate explicit consent is required.

11. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

This may include the following categories of recipients.

Shopify

Our website and ecommerce store are hosted using Shopify.

Shopify processes certain information relating to your access to and use of our online store in order to provide its ecommerce platform and related services.

Information you provide through the store may therefore be processed by Shopify and its authorised service providers.

Payment providers

Payment information may be processed by Shopify Payments, card networks, banks and other payment providers involved in processing your transaction.

Service providers

We may use service providers that help us operate Evoren Health, including providers of:

  • ecommerce technology;

  • website hosting;

  • payment processing;

  • appointment scheduling;

  • forms;

  • customer support;

  • email communications;

  • cloud storage;

  • data hosting;

  • analytics;

  • IT services;

  • cybersecurity;

  • accounting; and

  • other technology required to provide our Services.

Service providers should receive only information reasonably necessary for the functions they perform for us.

Professional advisers

We may disclose information where reasonably necessary to:

  • accountants;

  • insurers;

  • solicitors;

  • professional advisers; and

  • consultants acting on our behalf.

Legal and regulatory purposes

We may disclose personal information where necessary or required to:

  • comply with applicable law;

  • respond to a valid court order;

  • respond to lawful government or regulatory requests;

  • establish or exercise legal rights;

  • defend legal claims;

  • investigate fraud;

  • investigate misuse of our Services;

  • protect our rights or property; or

  • protect the rights or safety of another person.

Business transactions

Personal information may be transferred as part of a genuine business transaction involving Evoren Health, including:

  • a sale;

  • merger;

  • acquisition;

  • financing;

  • restructuring; or

  • transfer of some or all relevant business assets.

Any such processing will remain subject to applicable data-protection law.

12. SHOPIFY

Evoren Health uses Shopify to operate its online store.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide its platform and related functionality.

Information submitted through our online store may therefore be transmitted to and processed by Shopify and appropriate Shopify service providers, which may operate in countries other than the country where you live.

Shopify may also act independently in relation to certain processing it performs for its own purposes.

You should review Shopify's applicable consumer privacy information for further details about how Shopify processes information and the rights that may be available to you.

13. COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES

Our website may use cookies, pixels and similar technologies to:

  • operate the website;

  • provide essential functions;

  • remember preferences;

  • understand website performance;

  • understand how visitors interact with our website;

  • prevent fraud;

  • improve our Services; and

  • support advertising where permitted.

Some cookies are necessary for our website to function.

Other cookies, including certain analytics or advertising technologies, may require your consent depending on applicable law.

Where required, non-essential technologies will only be activated after you have provided the required consent.

You can manage available preferences using our cookie settings and, where appropriate, your browser settings.

Withdrawing consent for non-essential cookies does not affect the lawfulness of processing that occurred before consent was withdrawn.

14. META, GOOGLE AND OTHER ADVERTISING SERVICES

Evoren Health may use advertising and analytics platforms such as Meta or Google to understand advertising performance and promote our Services.

Where these technologies are used, we seek to configure them so that information submitted through private health assessments, coaching questionnaires or private coaching interactions is not intentionally transmitted to advertising providers.

We do not intentionally send identifiable information concerning:

  • your GLP-1 medication;

  • medical conditions;

  • symptoms;

  • side effects;

  • assessment responses;

  • private coaching notes; or

  • other health information directly provided during coaching

to advertising platforms for the purpose of targeted advertising.

Advertising technologies may process ordinary website interaction data, subject to applicable law and your cookie choices.

15. INTERNATIONAL TRANSFERS

Evoren Health is based in the United Kingdom, while some technology providers and service providers we use operate internationally.

Your personal information may therefore be stored, accessed or processed outside the country where you live.

Where applicable UK or EEA data-protection legislation requires safeguards for international transfers, we will use an appropriate legally recognised mechanism.

This may include:

  • a UK adequacy regulation;

  • an European Commission adequacy decision;

  • Standard Contractual Clauses;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved Standard Contractual Clauses; or

  • another legally recognised transfer mechanism.

16. SECURITY

We use reasonable technical, organisational and administrative safeguards designed to protect personal information against:

  • unauthorised access;

  • unlawful processing;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

We take additional care with information that may reveal health information.

However, no website, internet transmission, cloud-storage system or electronic communication method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should not share your password with another person.

You should avoid sending sensitive or confidential information through communication channels that are not intended for that purpose.

17. DATA RETENTION

We retain personal information for only as long as reasonably necessary for the purpose for which it was collected and for legitimate legal or business requirements.

Factors we may consider include whether information is required to:

  • provide a product or service;

  • maintain your account;

  • administer coaching;

  • maintain appropriate coaching records;

  • provide customer support;

  • comply with tax or accounting requirements;

  • comply with other legal obligations;

  • resolve disputes;

  • investigate complaints;

  • prevent fraud;

  • enforce agreements; or

  • establish, exercise or defend legal claims.

Different categories of information may therefore be retained for different periods.

We seek to apply additional care when determining retention periods for health-related information.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal obligations.

18. YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply, you may have some or all of the following rights.

These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate information;

  • request completion of incomplete information;

  • request deletion of personal information;

  • request restriction of certain processing;

  • object to certain processing;

  • receive certain information in a portable format;

  • withdraw consent where processing is based on consent;

  • object to certain direct marketing;

  • opt out of certain sales or sharing of personal information where applicable;

  • opt out of certain targeted advertising where applicable;

  • restrict certain uses of sensitive information where applicable; and

  • complain to an appropriate data-protection or privacy regulator.

These rights are not absolute and may be subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing a request.

Where legally permitted, we may also request information reasonably necessary to determine which rights apply.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To exercise a privacy right, contact:

support@evoren.health

19. UNITED KINGDOM AND EUROPEAN ECONOMIC AREA

If UK GDPR, the Data Protection Act 2018 or applicable EEA data-protection legislation applies to you, your rights may include:

  • access;

  • rectification;

  • erasure;

  • restriction;

  • objection;

  • data portability; and

  • withdrawal of consent.

You may also have the right to lodge a complaint with a supervisory authority.

If you are in the United Kingdom, the relevant supervisory authority is the:

Information Commissioner's Office (ICO)

We encourage you to contact us first if you have a concern so that we have an opportunity to investigate and respond.

Email: support@evoren.health

20. UNITED STATES

If you live in the United States, federal or state privacy legislation may provide additional rights depending on:

  • your state of residence;

  • the nature of the information;

  • how the information is used; and

  • whether the relevant legislation applies to Evoren Health.

Depending on applicable law, these rights may include the ability to:

  • know what personal information is collected;

  • access personal information;

  • correct inaccurate personal information;

  • delete personal information;

  • obtain a portable copy of certain information;

  • opt out of certain sales or sharing of personal information;

  • opt out of certain targeted advertising;

  • limit certain uses or disclosures of sensitive information;

  • withdraw consent for certain processing;

  • request deletion of certain consumer health information; and

  • appeal certain decisions relating to a privacy request.

Health, medication and other information may also qualify as sensitive information or consumer health information under applicable US laws.

Where such legislation applies to Evoren Health, we will process that information in accordance with the applicable requirements.

Evoren Health does not sell information you provide through health assessments or private coaching interactions.

Evoren Health does not intentionally use assessment responses, medication information, symptoms or private coaching information for targeted advertising.

Nothing in this Privacy Policy is intended to waive any right under US law that cannot legally be waived.

21. AUSTRALIA

If Australian privacy legislation applies, personal information may be subject to the Australian Privacy Principles and other applicable Australian privacy requirements.

Health information is considered sensitive information under Australian privacy legislation and receives additional protection.

Where required by applicable Australian law, Evoren Health will obtain consent before collecting sensitive information and will collect only information reasonably necessary for the relevant function or service.

We will use or disclose health information only for purposes permitted by applicable law.

Evoren Health does not use health information provided through assessments, questionnaires or private coaching communications for direct marketing unless you have specifically consented to the relevant use where legally permitted.

Depending on applicable law, Australian customers may have rights including:

  • access to personal information;

  • correction of inaccurate information; and

  • the ability to make a complaint concerning the handling of personal information.

Nothing in this Privacy Policy excludes or limits a privacy right that cannot lawfully be excluded under Australian law.

22. CHILDREN

Evoren Health products and personalised nutrition coaching services are intended for adults aged 18 or over.

We do not knowingly provide personalised coaching services to children or knowingly collect health information from children for those services.

If you believe that a child has provided personal information to Evoren Health without appropriate authority, please contact us at:

support@evoren.health

We will investigate and take appropriate action, including deletion where required.

23. MARKETING COMMUNICATIONS

Where permitted by law, we may send you marketing communications about Evoren Health.

Where consent is required, we will only send the relevant marketing after obtaining the required consent.

You can stop receiving marketing emails at any time by:

Opting out of marketing will not prevent Evoren Health from sending communications necessary to:

  • fulfil your order;

  • administer your account;

  • provide coaching;

  • manage appointments;

  • provide digital access;

  • address a customer-service request;

  • communicate changes affecting a service you purchased; or

  • comply with legal obligations.

24. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to websites, platforms or services operated by third parties.

Evoren Health does not control the privacy practices of independent third parties.

If you follow a link to a third-party service, you should review that organisation's privacy information before providing personal information.

The inclusion of a third-party link does not, by itself, mean that Evoren Health endorses or accepts responsibility for that party's privacy or security practices.

25. AUTOMATED DECISION-MAKING

Evoren Health does not currently use health information you provide to make solely automated decisions that produce legal or similarly significant effects concerning you.

Our calculators, meal-planning tools and other digital tools may generate outputs based on information you enter. These tools are intended to provide educational, nutritional or organisational information and are not automated medical decision-making systems.

Outputs from these tools do not constitute medical diagnoses, prescriptions or medical treatment.

If our practices concerning significant automated decision-making materially change, we will update this Privacy Policy and provide any additional information or choices required by applicable law.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes to our Services;

  • changes to our technology;

  • changes to our business practices;

  • changes to service providers;

  • regulatory requirements; or

  • legal developments.

When we update this Privacy Policy, we will update the "Last updated" date displayed at the top of the Policy.

Where applicable law requires additional notice or consent for a material change, we will provide it.

27. COMPLAINTS

If you have concerns about how Evoren Health has collected, used, disclosed or protected your personal information, please contact us.

Email:

support@evoren.health

Write to us:

Evoren Health
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

We will investigate privacy complaints and respond as required by applicable law.

Depending on where you live, you may also have the right to lodge a complaint with your local data-protection, privacy or consumer-health-data regulator.

28. CONTACT US

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, withdraw a consent where permitted, or make a privacy complaint, contact us:

Evoren Health

Email:
support@evoren.health

Telephone:
+44 333 050 4774

Write to us:
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

For purposes of applicable UK data-protection legislation, Evoren Health is the controller of the personal information described in this Privacy Policy.