Terms of service

HEALTH, NUTRITION AND MEDICAL DISCLAIMER

Evoren Health provides nutrition education, nutrition coaching, planning tools, digital resources and general lifestyle support.

Evoren Health does not provide medical advice, medical diagnosis, medical treatment, medical care, pharmaceutical advice or emergency healthcare services.

Nothing provided through our website, digital products, calculators, meal planners, guides, assessments, coaching sessions, messages, emails, WhatsApp support or any other Evoren Health service is intended to diagnose, treat, cure, prevent or manage any disease, medical condition or medication.

Our services are not a substitute for advice, diagnosis or treatment from your doctor, prescriber, pharmacist, registered dietitian where clinically required, or other appropriately qualified healthcare professional.

You must not disregard, delay seeking or replace professional medical advice because of information provided by Evoren Health.

GLP-1 MEDICATIONS

Evoren Health does not prescribe, recommend, alter, manage or advise you to start, stop, increase, decrease or otherwise change the dose or use of any medication, including GLP-1 medications such as Ozempic®, Wegovy®, Mounjaro® or any other prescription medication.

All questions concerning medication suitability, dosage, side effects, interactions, contraindications, treatment decisions or changes to medication must be directed to your prescribing clinician or another appropriately qualified healthcare professional.

You remain solely responsible for following the medical advice and instructions provided by your healthcare professionals.

If you experience symptoms that may require urgent medical attention, you must contact an appropriate healthcare professional or emergency service. Evoren Health must not be used as an emergency or medical support service.

YOUR RESPONSIBILITY FOR YOUR HEALTH

By purchasing or using any Evoren Health product or service, you acknowledge and agree that:

  1. you are responsible for deciding whether our products and services are suitable for you;

  2. you are responsible for informing your doctor or other healthcare professional where appropriate about material changes to your diet, nutrition, exercise or lifestyle;

  3. you are responsible for providing Evoren Health with accurate and complete information where information is requested from you;

  4. you will not rely on Evoren Health to diagnose a medical condition, interpret medical symptoms, manage medication or replace professional medical care;

  5. nutritional needs, tolerances, responses to GLP-1 medication and health circumstances differ between individuals; and

  6. you remain responsible for your own decisions, actions and implementation of any information, plan or recommendations provided to you.

Where Evoren Health recommends that you consult your doctor, prescriber or another healthcare professional before continuing with an activity or recommendation, you agree that it is your responsibility to do so.

NO GUARANTEE OF RESULTS

Evoren Health does not guarantee any particular result or outcome from any product or service.

In particular, we do not guarantee:

  • any particular amount or rate of weight loss;

  • continued weight loss;

  • maintenance of weight loss;

  • changes in body composition;

  • preservation or increase of muscle mass;

  • improvements in strength, energy, appetite or wellbeing;

  • prevention or reduction of side effects;

  • achievement of any specific nutritional target;

  • any particular response to GLP-1 medication;

  • improvement in any disease, medical condition or health marker; or

  • any other specific health, fitness, nutritional or lifestyle outcome.

Any examples, testimonials, case studies, reviews or previous client experiences describe individual experiences only. They do not constitute a promise, representation or guarantee that you will achieve the same or similar results.

Results depend on numerous factors outside Evoren Health's control, including your individual circumstances, health status, medication, adherence, lifestyle, dietary intake, physical activity and implementation of recommendations.

Our obligation is to provide the product or service purchased substantially as described. It is not an obligation to produce a particular physical, medical, weight-loss or lifestyle outcome.

CLIENT PARTICIPATION AND ADHERENCE

You acknowledge that coaching and nutrition support require your active participation.

You remain responsible for:

  • attending booked coaching sessions;

  • supplying requested information;

  • implementing recommendations where you choose to do so;

  • completing agreed actions;

  • communicating relevant concerns;

  • seeking medical advice where appropriate; and

  • making your own day-to-day food, movement and lifestyle decisions.

Failure to follow, implement or consistently engage with a plan, recommendation, programme or coaching service does not constitute a defect, failure or breach in the product or service supplied by Evoren Health.

Similarly, deciding that you do not wish to follow a plan, changing your mind about implementing it, failing to attend or engage with coaching, or not achieving the outcome you hoped for does not, by itself, create an entitlement to a refund.

REFUNDS AND OUTCOMES

Unless required by applicable law or expressly provided by our Refund Policy, refunds are not provided solely because:

  • you did not achieve your desired results;

  • your weight loss was slower than expected;

  • your weight did not change;

  • your personal circumstances changed;

  • you chose not to