Refund policy
REFUND, RETURN AND CANCELLATION POLICY
This Refund, Return and Cancellation Policy applies to purchases made from Evoren Health.
Different rules apply depending on whether you purchase a physical product, digital product or coaching/service.
Nothing in this Policy excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded under the laws applicable to you.
1. PHYSICAL PRODUCTS: 30-DAY RETURN POLICY
For eligible physical products, we offer a 30-day return period. This means you have 30 days after receiving your physical item to request a return.
To qualify for a discretionary return, the item must be in the same condition in which you received it, unused, with any original tags and in its original packaging. You must also provide your receipt or other proof of purchase.
To request a return, contact us at support@evoren.health.
If your return is accepted, we will provide instructions explaining how and where to return your item. Products returned without first requesting a return may not be accepted.
This 30-day return policy applies to eligible physical products only. It does not create a 30-day cancellation or money-back guarantee for digital products, digital content, coaching programmes, consultations or other services.
Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-compliant products are unaffected.
2. DAMAGED, DEFECTIVE OR INCORRECT PHYSICAL PRODUCTS
Please inspect your order after receiving it and contact us promptly if an item is damaged, defective or incorrect so that we can investigate and provide an appropriate remedy.
Nothing in this section affects any rights or remedies available to you under applicable consumer law.
3. DIGITAL PRODUCTS AND DIGITAL CONTENT
Evoren Health digital products may include, without limitation, digital guides, dashboards, meal planners, calculators, planning tools, trackers, downloadable materials, recipes, educational resources and access to the GLP-1 Success Method™.
Digital products are not supplied on a trial basis unless we expressly state otherwise.
Where you request immediate access to digital content at the time of purchase, delivery or access may begin immediately after your order is completed.
Where permitted by applicable law, by expressly requesting immediate access and acknowledging the applicable cancellation consequences before purchase, you agree that your statutory cancellation or cooling-off right may end once supply of the digital content begins.
Once digital content has been supplied, downloaded, accessed or made available to you, we do not provide a change-of-mind refund unless we expressly offer one or applicable law requires us to do so.
This does not affect any statutory rights you may have if digital content is faulty, materially misdescribed, not supplied as agreed or otherwise fails to meet consumer rights that cannot legally be excluded.
4. COACHING, CONSULTATIONS AND SERVICES
Purchasing coaching or another Evoren Health service reserves access to our professional time, programme resources and service capacity.
Where applicable law gives you a statutory cancellation or cooling-off period, those rights continue to apply.
If you specifically request that Evoren Health begin providing a service during an applicable statutory cancellation period, you expressly request early performance of the service.
Where permitted by law, if you subsequently exercise a statutory cancellation right after the service has begun at your request, Evoren Health may deduct or charge an appropriate amount for services already supplied before cancellation.
Once any statutory cancellation period has expired, coaching and service fees are non-refundable except where required by applicable law or expressly agreed by Evoren Health in writing.
5. NO GUARANTEE OF RESULTS
Purchasing an Evoren Health product or service does not guarantee any specific result.
Evoren Health does not guarantee any particular amount or rate of weight loss, body-composition change, muscle preservation or gain, improvement in symptoms, improvement in energy, achievement of a nutritional target, improvement in health markers, response to medication, maintenance of weight loss or any other medical, nutritional, physical or lifestyle outcome.
Our obligation is to supply the product or service purchased substantially as described and, in the case of services, with the standard of care required by applicable law.
It is not an obligation to achieve a particular outcome for you.
Testimonials, reviews, examples, case studies and results experienced by other customers are individual experiences and are not promises or guarantees that you will achieve the same or similar results.
6. FOLLOWING YOUR PLAN AND PARTICIPATING IN COACHING
Results from nutrition coaching and educational programmes depend substantially on individual circumstances and participation.
Not following, partially following or choosing not to follow a nutrition plan, meal plan, movement recommendation, hydration recommendation, coaching recommendation or other agreed action does not mean that the Evoren Health product or service has failed to be supplied.
Similarly, failure to attend sessions, complete agreed actions, use programme materials, access digital resources or otherwise engage with the programme does not, by itself, create an entitlement to a refund.
A customer cannot claim a refund solely because they did not implement the programme or because implementing the programme did not produce the outcome they hoped or expected to achieve.
7. CIRCUMSTANCES THAT DO NOT, BY THEMSELVES, CREATE A REFUND ENTITLEMENT
Subject always to rights that cannot legally be excluded, the following circumstances do not by themselves entitle you to a refund: not achieving your desired weight-loss or health outcome; achieving results more slowly than expected; deciding not to follow your plan; failing to use or access materials supplied to you; failing to participate fully in coaching; missing or choosing not to attend coaching sessions; changing your mind outside an applicable cancellation period; changes in personal circumstances; deciding that you no longer wish to continue; expecting a result that Evoren Health did not expressly promise; or comparing your results with those experienced by another customer.
A change in your medication, treatment, prescribing decision or medical circumstances also does not automatically create a contractual entitlement to a refund, although Evoren Health may consider exceptional circumstances at its discretion and your statutory rights remain unaffected.
8. MEDICAL OUTCOMES ARE NOT PART OF OUR REFUND PROMISE
Evoren Health provides nutrition education and coaching. We do not provide medical diagnosis, treatment, prescription services or medication management.
A refund cannot therefore be claimed solely because a medication did not produce the expected result, because a healthcare professional changed or discontinued your medication, because you experienced medication-related side effects, or because your medical treatment changed.
Medical concerns must be discussed with your prescribing clinician or another appropriately qualified healthcare professional.
Nothing in this section limits any rights you have where Evoren Health itself has failed to supply a product or service in accordance with applicable consumer law.
9. SALE AND PROMOTIONAL PURCHASES
Any promotional price, introductory offer, launch offer or sale price does not alter your statutory consumer rights.
Where Evoren Health provides a discretionary change-of-mind return policy beyond your statutory rights, we may specify that particular promotional purchases are excluded from that additional discretionary policy. Any such restriction will be communicated before purchase.
We will not exclude rights relating to faulty, misdescribed or otherwise non-compliant products or services where applicable law does not permit those rights to be excluded.
10. REFUND REQUESTS
To request a refund, cancellation or return, contact:
Please include your name, order number, the product or service purchased and the reason for your request.
We may request reasonable information needed to assess whether a refund or other remedy is due.
Approval of a refund request is subject to this Policy, our Terms of Service and any mandatory rights available under applicable law.
Where a refund is approved, it will normally be returned to your original payment method.
We will process approved refunds without undue delay and within any timeframe required by applicable law. After we process the refund, additional processing time may be required by your bank, card issuer or payment provider.
11. INTERNATIONAL CUSTOMERS AND MANDATORY CONSUMER RIGHTS
Evoren Health supplies products and services internationally, including to customers in the United Kingdom, United States and Australia.
We apply this Policy consistently to our customers rather than operating separate versions based on customer location.
However, consumer protection laws differ between jurisdictions.
Nothing in this Policy or our Terms of Service excludes, restricts, waives or modifies a statutory consumer guarantee, warranty, cancellation right, refund right or other remedy that applicable law does not permit us to exclude.
If mandatory consumer law in your jurisdiction provides you with greater rights than this Policy, those mandatory rights will apply to the extent required by law.
12. RELATIONSHIP WITH OUR TERMS OF SERVICE
This Refund, Return and Cancellation Policy forms part of the Evoren Health Terms of Service.
By completing a purchase, you acknowledge that you have been given the opportunity to review our Terms of Service and this Refund, Return and Cancellation Policy before placing your order.
Your purchase is subject to both documents.
Where required for immediate digital delivery or commencement of services before the expiry of a statutory cancellation period, we may also require a separate express acknowledgement or consent at checkout.
Last updated: September 2026